WARRANTY

Warranty – Natural Latex

The 15 years limited warranty begins from the date of delivery of the product.

In case of any manufacturing defect covered by warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress.

In case of any manufacturing defect after the first year of purchase, either a repair or in case if a repair is not possible; a Pro-rated Credit Settlement will be applicable. Which means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 12-15 years for hygiene purposes.

The warranty covers:
  1. Visible indentation or sagging of the mattress greater than 1 inch and not resulting from improper use, an improper bed, bed base or foundation.
  2. Please note that a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
The warranty does not cover:

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and lying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to Normal wear and tear, or any improper use of the mattress.

  1. Minor imperfections such as slight cosmetic flaws.
  2. Stains, tears, burns, and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than one (1) inch deep.
  3. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  4. Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Morning Owl distributor.
  5. Physical damage to a mattress caused by the customer.
  6. Allergies or sensitivities to fabrics or materials.
  7. Damage caused by animals, rodents or children.
  8. Naturally occurring aromas from foam, cotton or other materials.
  9. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.

WARRANTY – Morning Owl Ortho

The 10 years limited warranty begins at the date of delivery of the product.

In case of a manufacturing defect covered by warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress.

In case of any manufacturing defect after the first year of purchase, either a repair or in case if a repair is not possible; a Pro-rated Credit Settlement will be applicable. Which means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.

The warranty covers:
  1. Visible indentation or sagging of the mattress greater than 1 inch and not resulting from improper use, an improper bed, bed base or foundation.
  2. Please note that a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
The warranty does not cover:

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and lying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to Normal wear and tear, or any improper use of the mattres.

  1. Minor imperfections such as slight cosmetic flaws.
  2. Stains, tears, burns, and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than one (1) inch deep.
  3. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  4. Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Morning Owl distributor.
  5. Physical damage to a mattress caused by the customer.
  6. Allergies or sensitivities to fabrics or materials.
  7. Damage caused by animals, rodents or children.
  8. Naturally occurring aromas from foam, cotton or other materials.
  9. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.

WARRANTY – Morning Owl Pillow

The 3 years limited warranty begins at the date of delivery of the product.

In case of a manufacturing defect covered by warranty within 1 year of purchase, the pillow will be repaired or replaced with a then-current comparable model and size of the pillow.

In case of any manufacturing defect after the first year of purchase, either a repair or in case if a repair is not possible; a Pro-rated Credit Settlement will be applicable. Which means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.

The warranty covers:
  1. Visible indentation or sagging of the pillow greater than .5 inch and not resulting from improper use, an improper bed, bed base or foundation.
  2. Please note that a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
The warranty does not cover:

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your pillow is for sleeping; any other use of this mattress shall be considered misuse of the pillow and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to Normal wear and tear, or any improper use of the mattress.

  1. Minor imperfections such as slight cosmetic flaws.
  2. Stains, tears, burns, and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than half (.5) inch deep.
  3. Personal opinions or preferences regarding the softness, firmness or attributes of a pillow.
  4. Any pillow purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any pillow purchased from a non-authorized Morning Owl distributor.
  5. Physical damage to a mattress caused by the customer.
  6. Allergies or sensitivities to fabrics or materials.
  7. Damage caused by animals, rodents or children.
  8. Naturally occurring aromas from foam, cotton or other materials.
  9. A normal increase in softness of the foam pressure-relieving material which does not affect the qualities of the pillow.

WARRANTY – Morning Owl Latex Topper

The 5 years limited warranty begins from the date of delivery of the product.

In case of any manufacturing defect covered by warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress.

In case of any manufacturing defect after the first year of purchase, either a repair or in case if a repair is not possible; a Pro-rated Credit Settlement will be applicable. Which means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 5-7 years for hygiene purposes.

The warranty covers:
  1. Visible indentation or sagging of the mattress greater than 1 inch and not resulting from improper use, an improper bed, bed base or foundation.
  2. Please note that a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
The warranty does not cover:

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and lying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to Normal wear and tear, or any improper use of the mattress.

  1. Minor imperfections such as slight cosmetic flaws.
  2. Stains, tears, burns, and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than one (1) inch deep.
  3. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  4. Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Morning Owl distributor.
  5. Physical damage to a mattress caused by the customer.
  6. Allergies or sensitivities to fabrics or materials.
  7. Damage caused by animals, rodents or children.
  8. Naturally occurring aromas from foam, cotton or other materials.
  9. A normal increase in softness of the foam pressure-relieving material which does not affect the qualities of the pillow.

WARRANTY – Morning Owl Crib Mattress

The 12 months limited warranty begins from the date of delivery of the product.

In case of any manufacturing defect covered by warranty within 3 months of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress.

The warranty covers:
  1. Visible indentation or sagging of the mattress greater than 1 inch and not resulting from improper use, an improper bed, bed base or foundation.
  2. Please note that a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
The warranty does not cover:

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and lying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to Normal wear and tear, or any improper use of the mattress.

  1. Minor imperfections such as slight cosmetic flaws.
  2. Stains, tears, burns, and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than one (1) inch deep.
  3. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  4. Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Morning Owl distributor.
  5. Physical damage to a mattress caused by the customer.
  6. Allergies or sensitivities to fabrics or materials.
  7. Damage caused by animals, rodents or children.
  8. Naturally occurring aromas from foam, cotton or other materials.
  9. A normal increase in softness of the foam pressure-relieving material which does not affect the qualities of the pillow.

Terms & Conditions – Warranty

This limited warranty applies to mattresses manufactured by Morning Owl and purchased directly from Morning Owl or an authorized Morning Owl distributor. This limited warranty is non-transferable to any subsequent owners of our mattress.

The maximum liability of Morning Owl extends to the value of the purchase only, and the user must comply with the care instructions.

To submit a claim related to a Defect, please email the following to [email protected]:

  1. A brief description of the alleged Defect.
  2. Proof of purchase (receipt or confirmation email).
  3. A photo documenting the alleged Defect.

Upon the receipt of a claim, you will receive a response from us within 10 business days.

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