Warranty

At Morning Owl, every product is made from 100% natural latex tapped from rubber farms in Kerala, manufactured in our own facility in Kottayam, and certified by GOLS, OEKO-TEX Standard 100, and Eco-INSTITUT. We stand behind what we make.
This warranty is our promise to you in writing. It covers genuine manufacturing defects and material failures for the periods stated below.

Product	Warranty Period	Coverage Structure
Full Latex Mattress	15 Years	10 years full + 5 years prorated
Hybrid Latex Mattress	10 Years	5 years full + 5 years prorated
Latex Toppers	10 Years	5 years full + 5 years prorated
Solid Latex Pillows	3 Years	Full coverage
Shredded Latex Pillows	1 Years	Full coverage
Supera	17 Years	10 Years Full and 7 Years Prorate

All warranties begin from the original date of purchase and apply only to the original purchaser with proof of purchase. Warranty is non-transferable.

To activate your warranty, please register your product here within 30 days of delivery.

WARRANTY

MATTRESS

PILLOW

TOPPER

CRIB MATTRESS

Full Latex Mattress

15 Year Warranty

What is covered

+ −

● Visible body impressions or sagging deeper than 38 mm (1.5 inches) that are not associated with an improper or unsupportive foundation.

● Cracking, splitting, or disintegration of the natural latex core under normal residential use.

● Defects in the manufacturing of the cover, including faulty stitching or zipper failure under normal use.

● Manufacturing defects in materials and workmanship.

What is not covered

+ −

● Normal softening of latex over time (latex naturally adjusts to your body; this is not a defect).

● Comfort preference or change of mind regarding firmness — please refer to our no-trial policy.

● Body impressions less than 38 mm (1.5 inches).

● Damage caused by an inadequate foundation, broken slats, slat gaps wider than 75 mm (3 inches), or use without a proper bed base.

● Stains, soiling, burns, tears, cuts, fluid damage, or odour from spills.

● Damage from bending, folding, jumping, standing on the mattress, or any improper handling.

● Damage from pests, pets, mould, or mildew resulting from environmental conditions.

● Mattresses sold "as-is", from clearance, or as floor samples.

● Mattresses where the law tag, certification labels, or batch identifiers have been removed or are unreadable.

● Mattresses used in commercial settings (hotels, hostels, hospitals, rentals) unless purchased under a specific commercial agreement.

Coverage Structure

+ −

Years 1–10: Non-Prorated (Full Coverage)
Morning Owl will, at its discretion, repair the defective mattress, replace the defective component, or replace the entire mattress with one of equivalent value. No charge for the product itself; transport charges (if any) are borne by the customer.

Hybrid Latex Mattress

10 Year Warranty

What is covered

+ −

● Visible body impressions or sagging deeper than 38 mm (1.5 inches) not caused by an improper foundation.

● Cracking or splitting of the natural latex comfort layer.

● Failure of the support core under normal residential use.

● Defects in cover stitching, zipper, or seam under normal use.

● Manufacturing defects in materials and workmanship.

What is not covered

+ −

The exclusions listed under the Full Latex Mattress section apply identically to Hybrid Latex Mattresses.

Coverage Structure

+ −

Years 1–5: Non-Prorated (Full Coverage)
Years 6–10: Prorated (Limited Coverage)

Latex Toppers

10 Year Warranty

What is covered

+ −

● Body impressions deeper than 25 mm (1 inch) that are not associated with an unsuitable mattress underneath.

● Cracking, splitting, or disintegration of the latex core.

● Manufacturing defects in the cover under normal use.

What is not covered

+ −

● Normal softening of latex over time.

● Yellowing of the latex from exposure to light, air, or body oils — this is a natural property of latex and does not affect performance.

● Damage caused by placing the topper on an unsuitable, soft, or sagging mattress.

● Stains, tears, burns, or fluid damage.

● Compression marks from vacuum roll packaging that resolve within 72 hours of unpacking.

● Toppers used without a fitted cover or mattress protector that have absorbed sweat, body oils, or stains.

Coverage Structure

+ −

Years 1–5: Non-Prorated (Full Coverage)
Years 6–10: Prorated (Limited Coverage) — customer pays 50% to 90% on the same prorated schedule as Hybrid mattresses.

Solid Latex Pillows

3 Year Warranty

What is covered

+ −

● Cracking, splitting, or disintegration of the latex core under normal use.

● Manufacturing defects in materials and workmanship.

● Defects in the inner or outer cover stitching under normal use.

What is not covered

+ −

● Normal loss of loft or softening of latex over time.

● Yellowing of the latex from light or air exposure.

● Stains, sweat absorption, soiling, or odour from use without a pillow cover.

● Damage from washing the latex core in water (latex pillows must never be machine-washed).

● Tears, cuts, or pet damage.

● Comfort or firmness preference.

Coverage is full and non-prorated for the entire 3-year period.

Shredded Latex Pillows

1 YearWarranty

What is covered

+ −

● Manufacturing defects in the latex fill or pillow casing.

● Defects in stitching, zipper, or seam under normal use.

What is not covered

+ −

● Natural compression and re-shaping of shredded latex fill — fluffing is recommended weekly.

● Reduction in loft due to normal use over time.

● Stains, sweat absorption, or odour from use without a pillow cover.

● Damage from washing the latex fill in water.

● Tears, cuts, or pet damage.

● Comfort or firmness preference.

Coverage is full and non-prorated for the entire 1-year period.

Foundation& Use Requirements

Your warranty is only valid if the product is used as intended:

Mattresses must be placed on a rigid, flat, properly built bed base. Slats must be no more than 75 mm (3 inches) apart, evenly spaced, and capable of supporting the full weight of the mattress and sleepers.
Toppers must be used on a firm, supportive mattress in good condition. Placing a topper on a sagging mattress will void the topper warranty.
Pillows must be used with a pillow cover or pillowcase at all times.
Latex products must be kept in a dry environment, away from direct sunlight and direct heat sources.
Latex should not be soaked, machine-washed, or exposed to solvents.

How to Make a Warranty Claim

Register your warranty at mymorningowl.com/register-warranty with in 10 days of purchase. Late registration is accepted with proof of purchase but may slow processing.
Email us at sleep@mymorningowl.com with:
• Your full name and registered phone number
• Order number or invoice copy
• A clear description of the defect
• Photographs of the issue (for body
impressions, place a straight rigid edge across the mattress and photograph the
gap)
Inspection. Our team will review your claim within 7 working days. We may request a video call inspection or, in some cases, arrange a physical inspection at your home.
Resolution. If the claim is approved, we will repair, replace the defective component, or replace the entire product — at Morning Owl's discretion — based on the warranty period and coverage structure.

For prorated claims, replacement charges
(if any) will be communicated in writing before any work is carried out.

What This Warranty Does Not Replace

This warranty applies in addition to your rights under the Consumer Protection Act, 2019. It does not exclude or replace those statutory rights.

This warranty is valid only on products purchased directly from Morning Owl — through our showrooms, mymorningowl.com, or our authorised channels. Products purchased through unauthorised resellers are not covered.