RETURN & REFUND POLICY

  • The company offers a 100-nights trial for the Morning Owl mattress sold on the website or by authorised distributor. If a customer is not satisfied with the mattress, he or she should contact customer service within 100 calendar days from the date of purchase to return the mattress.
  • The customer cannot request the return prior to 30 days of usage. However, research shows that one must use the mattress for 45 days as a body takes a minimum of 45 days to adjust to a new mattress.
  • We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
  • Return and refund is applicable ONLY on mattress and mattress toppers.
  • If the product is damaged at the time of delivery kindly do not accept the same. If the damage is found after opening the mattress, kindly report it within 5 days from the day of delivery of the product. Any such issues being reported after 5 days from the day of delivery will not be considered for replacement or return.
  • In case of return due to a damaged product/packaging at the time of delivery, we will need photographic proof of the packaging and the product from your end. We may cancel the request if you fail to provide substantial proof.
  • The final decision on refund under 100 Nights Trial offer will be made by Morning Owl. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
  • The original invoice with the company’s seal and signature must be presented for all warranty and return requests.
  • Please make sure to save the originally signed invoice otherwise we will not be able to entertain returns.
  • The customer has to pack the mattress while returning. The images of the packed mattress has to be shared within 100 days from the day of delivery. In case the request is raised within 100 days but the images of the packed product is not shared within 100 days, the return request will be cancelled.
  • The packed image of the mattress has to be shared within 7 days from the day the return has been approved. Failing which the process has to be re-initiated.
  • Any exchange or return will be processed after 30 days from the day of delivery of the mattress.
  • Please make sure to save the originally signed invoice otherwise we will not be able to entertain returns.For mattress topper the trial period is 30 days for our website purchase.
  • Pillows or the crib/baby mattress do not carry any trial period.
  • Returns for Amazon and Website purchases must be made directly via our website, through email on sleep@mymorningowl.com.
  • Refunds will be made via the same payment method used to order the mattress.
  • Returns for Amazon and Website purchases must be made directly via our website, through email on sleep@mymorningowl.com.
  • The packaging material is already sent along with the mattress while delivery. The same is to be used to pack the mattress while returning the mattress.If lost, the customer needs to bear a charge of Rs.500 for the same.The collections can take up to 5-7 business days.
  • An extra packaging material is provided with the mattress at the time of delivery. If it is not there, kindly inform us within 5 days of delivery. In case the packaging material is misplaced or informed later, the customer needs to pay for the same and it will be sent again..
  • Even if the extra packaging material is ordered later in case of a return request, the images of the packed mattress needs to be shared within 100 days from the day of delivery.
  • The packaging material will take 7-10 working days to deliver and the company is not responsible for delay in deivery of the same.
  • If the order is cancelled after payment before dispatch, the payment gateway charges will be deducted and the balance amount will be refunded.

    • Return & Refund Will Not Be Eligible, If:

  • Products damaged after customer usage, misused products or tampered products will not be eligible for returns.
  • Any damage or defect not covered under the manufacturer’s warranty.
  • There is a sign of dirt or damage on the mattress. to There is a sign of dirt, stain or damage on the mattress.
  • If a mattress is replaced during the trial period due to size error by the customer, the trial is not applicable on the replaced mattress
  • This policy is limited to one return per user ( registered with us).

    • Return Process

    In Order To Return A Product Please Write To Us At Sleep@Mymorningowl.Com Within One Hundred Calendar Days From The Date Of Delivery Of Your Mattress. We Will Assist You In Returning The Product To Us. We Will Arrange To Have The Product Collected From The Original Delivery Point Indicated At The Time Of Purchase. However, If The Original Delivery Point Has Changed, Then The Customer Will Have To Bear The Shipping Charges. The Customer Has To Pack The Mattress In The Extra Sack Provided At The Time Of Delivery Of The Mattress. Please Use Tape To Seal The Package. The Logistics Team Is Not Responsible For Packaging Or Unpackaging The Mattress. When Placing A Request For Returning A Product, The Customer Agrees That Our Decision In The Matter Of Approving Or Rejecting A Refund Is Final, Conclusive And Binding On The Customer.

    For a return process to be approved and initiated, the pictures of the packed mattress should be shared within the 100 days from the day of delivery by the customer. Failing to share the images of the packed mattress, will lead to disqualification of the return process. Mattress once exchanged or replaced will not be eligible for 100 days trial. As part of the offer, if a customer opts for a regular or contour pillow, trial is not applicable on the pillows and if the mattress is returned during the trial period of 100 days, pillows will not be returned and the customer will be charged their current selling price for the same.

    Refund

    Once Your Return Is Received And Inspected And Found To Be In Order, We Will Send You An Email To Notify You With Confirmation Regarding Receipt Of The Return. We Will Also Notify You Regarding The Approval Or Rejection Of Your Return Request. Once A Return Has Been Approved A Refund Will Be Processed, And A Credit Will Automatically Be Applied To The Original Mode Of Payment Used At The Time Of Purchase. It Will Take Approximately 14 Business Days For The Refund To Reflect In Your Account.

    In Case Of Returns Of Order Placed Using No Cost EMI Payment Option, The Interest Part Borne By The Company Is Deducted At The Time Of Refund.

    Unsuccessful Transaction

    Unsuccessful Transaction A Transaction Attempted By The Customer Using Our Site, Which Does Not Result In A Confirmed Order Will Be Deemed To Be An Unsuccessful Transaction. In Such A Situation If The Customer Is Charged For The Said Transaction, The Amount Charged Would Be Reversed (I.E. Refunded To The Customer) Within 14 Business Days From The Date You Notify Us About Such Transaction.

    Governing Law & Jurisdiction

    These Conditions Are Governed By And Construed In Accordance With The Laws Of The Republic Of India, And The Application Of The United Nations Convention On Contracts For The International Sale Of Goods Is Expressly Excluded. You Agree, As We Do, To Submit To The Exclusive Jurisdiction Of The Courts At Kerala.

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