What is Morning Owl’s 100 Nights Trial Period?

Who doesn’t like to try out a product they will be investing their fortunes on? And when it comes to Natural Latex products, trying out is a must.

Morning Owl’s 100% natural Dunlop Latex product line ensures that you are gratified from the moment you lie on them or maybe even feel the mattress/pillow by your hands.

We provide an undying 100-night trial period for mattresses purchased on the company’s website or through an authorized distributor.

If a consumer is dissatisfied with his or her mattress, he or she should notify customer support within 100 calendar days of purchase.

The firm will cover the cost of return; shipping as long as the mattress is returned to the original delivery location. If the mattress is returned from a different location, the client is responsible for the difference in shipping costs.

General Terms and Conditions:

We will need photographic verification of the mattress from you if you choose to return it. If you do not offer adequate proof, we may cancel your request.

We will want photographic documentation of the packing and the mattress from your end in the event of a return due to a damaged product/packaging at the time of delivery. If you do not offer adequate proof, we may cancel your request.

Morning Owl will make the ultimate decision on refunds under the 100 Nights Trial offer. If a request claim does not meet the Terms and Conditions of the 100 Nights Trial Offer, the firm maintains the right to reject the request.

Our 100-night trial offer is only available to the original purchaser of a genuine Morning Owl Mattress purchased through www.mymorningowl.com or any other Morning Owl-authorized website.
The 100 Nights Trial is valid for the first 100 nights following delivery. The 100 Nights trial will not be available if you switch between models.

The 100-night trial period does not apply to purchases made through third-party retailers such as Amazon or Flipkart.

If a customer or shipping address returns at least one of a specific Product type from an initial order, that customer or shipping address will not be eligible for additional 100-night trials on subsequent orders of that specific Product (for example, if you return a mattress, you will not be eligible for 100-night trials on future Mattress/Mattress toppers orders).

Any purchase that is cancelled after it has been dispatched may incur cancellation fees or 2-way transportation.

Any return due to incorrect size ordering, model exchange, or price difference between sale events is not permitted under the 100 Nights trial policy and will be denied.

For all warranty and return claims, the original invoice with the company’s stamp and signature must be produced.

Please save the original signed invoice; otherwise, we will not be able to accept returns.

The 100-night trial period does not apply to custom-sized mattresses.

The first 100 nights from the date of delivery are covered by the 100-night guarantee. In the event of a model switch, the 100-night trial period will continue to be computed from the day the first mattress was delivered.

Returns for Amazon and website orders must be done through our website, by email at sleep@mymorningowl.com.

Refunds will be issued using the same payment method as was used to purchase the mattress.

We will provide you the packaging materials and documentation for the reverse pick up, and your original mattress will be picked up within 7-10 working days of receiving the ‘return’ or ‘refund’ request. It may take up to 5-7 business days for collections to be completed.

The client must pack the mattress in the extra packaging material given upon delivery. Please pack it carefully to avoid damage in transit to our warehouse.

If the packaging material is lost, the client must pay for it and it will be resent.
In the event that the mattress or cover is damaged, the buyer must shoulder the associated costs.