100 NIGHTS FREE TRIAL
The company offers a 100-nights trial for the Morning Owl mattress sold on the website or by authorised distributor. If a customer is not satisfied with the mattress, he or she should contact customer service within 100 calendar days from the date of purchase. The company will pay for the return shipping cost, provided the mattress is returned from the original delivery destination. If the mattress is returned from a different location, the customer will bear the differential shipping charge.
The company reserves the right to change or withdraw the 100-night trial program at any time.
Note: The customer cannot request for the return prior to 30 days of usage. However, research shows that one must use the mattress for 45 days as a body takes a minimum of 45 days to adjust to a new mattress.
- We will need photographic proof of the mattress from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
- In case of return due to a damaged product/packaging at the time of delivery, we will need photographic proof of the packaging and the mattress from your end. We may cancel the request if you fail to provide substantial proof.
- The final decision on refund under 100 Nights Trial offer will be made by The Dream Factory/Morning Owl. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
- Our 100 Nights Trial offer applies only to the original purchaser of genuine Morning Owl Mattress purchased from www.mymorningowl.com or any other website authorized by Morning Owl.
- The original invoice with the company’s seal and signature must be presented for all warranty and return requests.
- Please make sure to save the originally signed invoice otherwise we will not be able to entertain returns.
- 100 nights trial is not applicable on custom size mattresses.
- 100 nights is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will still be calculated from the Day the first mattress got delivered.
- Returns for Amazon and Website purchases must be made directly via our website, through email on firstname.lastname@example.org.
- Refunds will be made via the same payment method used to order the mattress.
- We will be sending you the packaging material with documents for the reverse pick up and your original mattress will be scheduled for the pick up within 7-10 working days of receiving the ‘return’ or ‘refund’ request. The collections can take up to 5-7 business days.
- Disputes, if any, are subject to New Delhi jurisdiction only.
Exceptions (100-Nights Trial)
- Products damaged after customer usage, misused products or tampered products will not be eligible for returns.
- Any damage or defect not covered under the manufacturer’s warranty.
- There should be no sign of dirt or damage on the mattress.
- The 100-Nights trial does not cover an exchange of your mattress due to an incorrect size ordered by you.